1, service commitment

The 24-hour comprehensive service hotline(+86-0379-67895869 +86-18736277556 ) receives complaints and consultations from customers. Luoyang Starlight Electric Power Technology Co., Ltd's service hotline, the national office has opened a service reception phone, to receive customers for repair and consultation. After the customer applies for repairs, implement the promise of 3 to 3 services: 30 minutes to respond to the problem, 3 hours to solve the problem, 3 days to end the problem, 30 minutes to complete the dispatch work, and will arrange the situation and time to feedback the customer feedback, the first time in place services, With the exception of special areas(no mobile phone signals, sparsely populated, inconvenient transportation, etc.), the city has 4 hours, 8 hours within 100 kilometers, and 12 hours beyond 100 kilometers. In addition to the first time of arrival at the site, the general failure will be repaired within 3 hours and the major failure will be repaired within 72 hours.

2, after-sales service implementation unit

 After sales service implementation unit: Luoyang Starlight Electric Power Technology Co., Ltd

 Service Unit Address: No.6 SANXI ROAD ,JIANXI ADVANCED MANUFACTURING INDUSTRY CLUSTER DISTRICT ,LUOYANG CITY ,HENAN PROVINCE

 Telephone / fax: +86-0379-67895869 / +86-0379-67895968

Technical training

Composition: The personnel trained in the field are composed of engineers and technicians of Luoyang Starlight Electric Power Technology Co., Ltd..

Training content:

A. The installation requirements of the computer room include low-level, inlet and outlet, smoke discharge, shock absorption, and fire protection.

B. Installation of generating units, including location, wiring, etc..

C. Preparation of generator sets prior to commissioning, including preparation items for each inspection prior to commissioning.

D. The debugging of the unit, including how to debug the unit, debugging should pay attention to matters and solutions.

E. The daily maintenance of the unit, including maintenance when it is not in use for a long time.

F. A method of troubleshooting some common faults in the operation of a unit.

G. Basic principles of the engine, generator, control system and method of wiring the control system.

H. Method of operation and maintenance of generator sets.

C, Training time

A. After the equipment arrives at the scene, arrange personnel to carry out the installation training of the unit on the spot.

B. Training of users in the commissioning and use of equipment, including engine, generator, control system principles, wiring methods, maintenance, routine troubleshooting and use, 3 to 7 days.

D, number of trainers: 1 to 3 people

Quality assurance measures

Starlight's professional technical team adheres to the tenet that "customers are the whole reason for our survival" and provides users with the most humane design solutions and the most complete technical support. Our aim is: to the user's mind, to make the user satisfied. The company can give the most reasonable design plan according to the specific requirements and conditions of the customers, and satisfy all the needs of the users as much as possible. We will give the most efficient and reasonable solution to the problems and problems encountered by the users.

In order to meet customers 'demand for electricity, improve the technical performance and reliability of products, provide high performance, high reliability, and high quality power supply to power equipment. The low-voltage intelligent generator set developed by our company has advanced performance, high reliability, good environmental adaptability, small size and light weight, and can adapt to the equipment requirements of emergency generator sets in various occasions.

In order to ensure the normal operation of the generator set, the feasibility of the technical scheme, and the design reliability, it is necessary to ensure the product quality through a good quality assurance system. There is a strict quality control system from product design and development, production process to product delivery. The quality assurance system fully meets the requirements of the ISO9001 quality assurance system. To ensure the regularity and continuity of the operation of the management system, improve the quality of products(or services), build customer confidence in the company, improve economic efficiency, and adopt standards for quality control

5, other services

During the warranty period, any abnormal failure occurred in the unit. Supply Fangjun provided personnel and damaged accessories. He rushed to the customer's use site as soon as possible to provide compulsory warranty services to customers until the unit resumed normal use.

After the warranty period, we will provide the service for life. Only the material cost and reasonable labor cost will be charged. After the warranty period, the equipment will fail. We will solve the problem within 2 hours after receiving the notice.

Our company is one of the earlier manufacturers of domestic generating units, with a high-quality professional technical team. With a high level of design, production, installation, commissioning and maintenance capabilities, relying on high-quality products, flexible sales strategies and our company's strong strength to serve customers at the most favorable prices, free of charge for the use of unit equipment debugging, personnel training, Provide technical information.

In the future service, users can also apply for commissioning Henan Service Center for regular maintenance and maintenance. After we accept the application and entrustment, we deliver a maintenance agreement to the user, which will be confirmed by both parties. Users only need to pay the cost of our company to provide regular services and maintenance.